Water Softener Repair:
DIY Tips and When to Call a Pro
If your water softener isn’t working like it used to — maybe your water feels hard again, the tank’s full of mushy salt, or you’re hearing strange noises — don’t panic. Many water softener problems can be fixed quickly at home with a few simple checks.
Below, you’ll learn how to diagnose common water softener issues, try easy DIY fixes, and know when it’s time to call the professionals at WaterSmart for expert repair service.
Water Softener Repair: Why Choose WaterSmart Systems
Reliable Repairs
We will only do necessary repairs and always fix your softener whenever it makes sense. We only recommend a replacement when it is truly required.
Affordable Pricing
Most water softener repairs are relatively inexpensive. You can trust WaterSmart to perform any necessary repairs or service at an extremely affordable rate.
Expert Advice
The professionals at WaterSmart know hard water and can recommend the right solution, type, and size of water softener for you. We will gladly answer any questions you may have.
Excellent Service
At WaterSmart, our customers come first. We will treat you and your home with respect and we will give you the kind of first-rate service that we would give to our own family.
DIY Water Softener Troubleshooting
Before you call a technician, try these quick DIY steps:
Step 1: Check for a Salt Bridge
A salt bridge is a hard crust that forms over the brine tank, preventing salt from dissolving properly.
Fix: Gently break it up with a broom handle, being careful not to damage the tank walls.
Step 2: Inspect the Power Supply
Ensure your softener is plugged in and the outlet is working. If the control panel is blank, reset the breaker or replace the fuse.
Step 3: Clean the Brine Tank
Unplug the system, empty the salt, and rinse out any sludge at the bottom. Refill with high-purity salt pellets for best performance.
Step 4: Reset the Timer and Regeneration Cycle
Incorrect settings can stop your softener from recharging properly. Refer to your manual or WaterSmart’s setup guide to restore default cycles.
Step 5: Flush the Resin Beads
If water still feels hard, your resin beads may be fouled. Run a manual regeneration or use a resin cleaner to restore effectiveness.
When to Call a Professional
If these fixes don’t solve the issue, it’s time to bring in an expert.
Call WaterSmart if:
The system leaks or overflows
You hear grinding, hissing, or constant running
The softener fails to regenerate even after a reset
There’s electrical damage or wiring issues
The problem returns soon after cleaning
Our licensed technicians service all major water softener brands and models, from GE and Culligan to EcoWater and Kinetico.
Common Water Softener Problems
Here are a few signs your water softener needs attention:
Hard water spots returning on dishes and fixtures
Low water pressure throughout your home
Salt not going down or forming a crust (“salt bridge”)
The system is stuck in “regen” mode
A sudden rise in water usage or a full brine tank
These issues can often be linked to salt build-up, power interruptions, or a simple setting error.
Schedule Your Water Softener Repair
Don’t let hard water slow you down. If your system needs more than a quick tune-up, WaterSmart can help.
📞 Call us today or click below to request service online.
Fast, reliable water softener repairs — done right the first time.
WAterSMart Water Softener Repair Elmira
Address: 105 Lexington Rd., Waterloo, ON
Phone: 519-886-7331 | Fax: 519.886.8021
Email: info@watersmartsystems.com
Great service, very professional. Made multiple phone calls with questions regarding water softener. Janet and Greg was very patient and answered all my questions. At no point there was any push for sales. Technicians were on time and very professional. They were very knowledgeable and professional. Did extreme good work. I recommend Watersmart.
- Linjo Johnson
