What Customers Are Saying
WaterSmart has a well-earned reputation for top quality products and excellent customer service. But don't take our word for it; read for yourself what our customers think about us. You'll find as you go through our reviews a common theme of professionalism, courtesy, high-quality care, and quality products at a great price. Not many companies can maintain a 5 star ranking on Google Reviews, but we have. Contact WaterSmart today and find out why.
"The entire team at Watersmart Systems can be commended for their professionalism, and commitment to their customers. Sales were non-pushy, didn't upsell, explained processes and models clearly and took the time to answer questions clearly. Installation was done by clean, professional and courteous technicians. They were on time, and took ownership and responsibility for their work. When an unexpected issue came up, the installer and Watersmart staff took control, took responsibility, acknowledged our inconvenience and worked quickly to resolve the issue not even related to their installation activity. Highly recommend Watersmart Systems. A great example of exceptional customer service."
craig from waterloo:
"I am pleased to report a very positive service experience with Watersmart Systems. Approximately two years ago I purchased a Premier Series water softener from Water Smart Systems (14-105 Lexington Road Waterloo, Ontario N2J 4R7). Last week the system failed and the brine tank filled, and over flowed. I went back to the store for advice and was informed by the sales person that my softener was under warranty and someone would be out to look at it. The next day a service person diagnosed the problem and replaced the faulty head unit - all at no charge to me. From my experience I can recommend Water Smart Systems as a reputable company with responsive service and a warranty that was honored without any fuss."
"Knowledgeable and friendly staff that take the time to discuss options with you. Absolutely no sales pressure, yet they do everything they can to help. Highly recommend."
- Josh Lessard from Google Reviews
"The water tastes great, they were very good."
"It was awesome, the guy that came was in and out in an hour.
They were super quick!"
"Great service, professionally done, I definitely recommend them to others."
"Did an amazing and cost-efficient job. Did what they said they were going to do and at a great price."
- Mary Ann Comartin
Water Softener Reviews
"We are new to the area and new to having hard water, and we recently purchased our water softener from this company after we received a marketing door knob hanger. From the moment we walked into the store, we were impressed with the attention and information we received. Having already had a home demonstration by another company, it was an easy decision to go with Watersmart Systems. The 2-man crew who came by to install were cheerful gentlemen, who gave us tips before leaving including one important warning -- the bathtub will be slippery! And sure enough, it was. Thank you Watersmart Systems." - Janet McRae
"My wife and I recently purchased a home that did not have a water softener since the house was built. One company advised us to use the plumbing stack for drainage because of the location of the main water pipe, this was understandable. However, Watersmart advised us with a better alternative. Since they were licensed plumbers, they were able to find a location to cut some water pipes, and install the water softener near our laundry drain. They are very skilled professionals, and have great customer service. We also bought a reverse osmosis from them. They gave us detailed instructions on how to operate the softener and reverse osmosis. I would recommend these guys. Thank you Watersmart." - William from Google Reviews
"Watersmart installed a softener at my daughter's new house and I was there during the process. The installers were fast, friendly and courteous. They explained the process to install it and gave her clear instructions on how to use it. They did not leave until they were sure that there were no issues. They did a thorough clean up after they were done. My wife and I were looking for a new softener at the same time so we went to their store on Davenport. We had the same friendly service with no effort to sell us up to a larger model. We got a great deal and they installed it the next day, removing our old tank and unit. Great service, great prices and very skilled technicians. I would recommend them to anyone considering a new or replacement unit." - DL Waterloo from Google Reviews
"We went in looking for a new water softener, your staff was informative, friendly and did not put any pressure on us. After some shopping around, we found that your store offered the best price, products and installation. Financing options were easy and everything was done within a week or less! Our experience left us feeling confident in your product and service, thank you!" - Phuong Nguyen from Google Reviews
'Great Customer Service!! Very courteous on all aspects. Super friendly phone service and they made me feel comfortable with my decision on which water softener to get. The installation was efficient and the gentlemen were very professional. I would highly recommend Water Smart to anybody looking for a great softener and great customer service." - Leah Dube from Google Reviews
"Purchased a water softener, price was reasonable, sales staff was very informative and not pushy. Install was quick and clean and he gave instructions on the unit. I would highly recommend Watersmart Systems." - Rob Morgan from Google Reviews
"I purchased a water softener through Watersmart and I was very pleased with the whole process. I did not know much about water softeners but the salesman helped inform me how they work and which unit would work best for me. The install went great without any surprises and the unit works great. Would recommend to anyone." - Steve from Google Reviews
"Moved to Waterloo in June and before the move was researching water softeners. Watersmart Systems was of great assistance and prices excellent. Very pleased with complete experience and recommend them highly." - Terry Knipfel from Google Reviews
"I have bought my water at Watersmart for years and when I needed a softener I asked about their products in the showroom and the staff member impressed me with his knowledge about their softeners. I purchased a softener which they installed a couple days later exactly as they had promised. The installer did a very clean installation and told me some information about softeners that the service person from my old softener company never told me that would have saved me a lot of aggravation with my old softener. I would recommend this company to anyone." - John Zuk from Google Reviews
"Wonderful helpful staff. Always a great place
to do business!"
- David Lau from Google Reviews
"We found the store staff very friendly and helpful. The installation staff were knowledgeable and worked quickly. We're very happy with our new water softener!" - Melissa Bayne from Google Reviews
"We are new to the area and new to having hard water, and we recently purchased our water softener from this company after we received a marketing door knob hanger. From the moment we walked into the store, we were impressed with the attention and information we received. Having already had a home demonstration by another company, it was an easy decision to go with Watersmart Systems. The 2-man crew who came by to install were cheerful gentlemen, who gave us tips before leaving including one important warning -- the bathtub will be slippery! And sure enough, it was. Thank you Watersmart Systems." - Janet McRae from Google Reviews
"I have recently purchased a water softener from Watersmart Systems and I am very pleased with their product and their professional and prompt service. I will certainly contact Watersmart again if I need help with water-related problems in the future." - Nguyen Vo from Google Reviews
Plumbing And Reverse Osmosis Reviews
"I just want to thank you Derek, Paul and Ben for your continuing support with my house of horrors. I wouldn't know what to do without you. You've been professional, available for all my plumbing and osmosis system needs, and I am so grateful to have found such a great company who does solid work, even with a smile when the work is not the nicest." - Tarryn Chan
"Our family has used Watersmart Systems on three occasions now since September. We were nervous as we did not have a plumber to call on. We asked around and found that different friends and neighbours had had some challenging situations with different plumbing options and we were reluctant as to where to turn. *************** referred us to Watersmart Systems when we had a new countertop installed. *************** were excellent to deal with too by the way! The person who came from Watersmart was wonderful! He was hardworking, very knowledgeable and friendly. He provided us direction in how to further prepare for new countertops when he detached the current sink and when he came back to attach the new one he took time to share information and provided more guidance to us if we had any future difficulties. He took time to show us how to clean the sink/faucet and maintain it. This week, we had a problem with our upstairs bathroom plumbing and we called Watersmart Systems for help. Once again they provided excellent service and care. We feel blessed to have found their services and we do not hesitate to recommend them to others. We are not skilled in the area of plumbing and had to rely 100% on someone else. If you are in the same situation, we trust you will have a similar experience. Thank you Watersmart Systems for making our day and for making our home repairs a lot easier!" - Patti, Chris and Family from the Better Business Bureau Reviews