At WaterSmart Waterloo, we’ve been proudly serving the Kitchener-Waterloo community for over 30 years.
When it comes to treating your home's water, we know what works—and just as importantly, we know what doesn’t. That’s why thousands of homeowners across the region trust us for water softeners, filtration systems, and full-service plumbing that’s tailored to Waterloo’s unique water conditions.
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Whether you’re dealing with hard water buildup, want cleaner drinking water, or need expert plumbing you can rely on, WaterSmart has you covered. Contact us today to get started.
1. Locally Owned. Locally Tuned.
At WaterSmart Systems & Plumbing, we’re more than just a service provider—we’re your neighbours. As a locally owned and operated company, we’ve been part of the Region of Waterloo community for over three decades.
We know the area, we know the people, and most importantly, we know the water.
Water in Waterloo Region is some of the hardest in Ontario, and it varies depending on your exact location—whether you're in Kitchener, Waterloo, Cambridge, or one of the surrounding townships.
Unlike generic systems sold by national chains, our softeners and filtration systems are calibrated specifically to local conditions, ensuring optimal performance and efficiency.
When we install a softener, it’s not just a “plug-and-play” job. We take the time to:
Test your water hardness
Understand your household’s water usage
Recommend a system that’s tailored to your specific needs
Program and fine-tune the unit for maximum efficiency and longevity
And because we’re local, we’re always close by if you need maintenance, support, or just want to ask a question. You’re not calling a 1-800 number or waiting weeks for parts—we’re here when you need us.
We also stay up to date on local regulations, rebate programs, and environmental goals, helping you make smart, sustainable choices that align with Waterloo Region’s best practices.
In short, when you choose WaterSmart, you're choosing a team that lives and works where you do—and who truly cares about the quality of your water and the comfort of your home.
2. What Watersmart waterloo Offers
At WaterSmart Waterloo, we’re your one-stop shop for complete home water solutions.
Whether you’re dealing with stubborn hard water, looking to upgrade your drinking water system, or need expert plumbing assistance, our experienced team is here to help, from consultation to installation and beyond.
We believe in doing things the right way—no shortcuts, no one-size-fits-all recommendations. Here's a deeper look at the services we proudly offer:
Water Softeners That Work for Waterloo
Hard water is one of the most common—and frustrating—issues for Waterloo Region homeowners. Left untreated, it can cause:
Scale buildup in pipes and appliances
Spotty dishes and dull laundry
Dry skin and brittle hair
Shortened lifespan for water-using appliances
Our locally tuned, Canadian-made water softeners are designed to address these exact problems. We carry multiple series—Econo, Smart, and Tahoe—ranging from 30,000 to 45,000 grain capacity. Each model comes with:
High-efficiency programmable controls
Reliable performance with minimal salt use
Long-lasting warranties (up to 7 years on parts, 5 years on labour)
Salt delivery and annual service options
While many softeners on the market use 8% resin, we use premium 10% resin in select models. This provides better resistance to chlorine, longer resin life, and improved durability, especially important for Waterloo Region’s treated municipal water.
That means less maintenance, longer service life, and more value for your investment.
We’ll test your water for free and recommend the best system for your household, not just the most expensive one.
Reverse Osmosis & Whole-Home Filtration
Want clean, great-tasting water straight from the tap? We've got solutions.
Our reverse osmosis (RO) drinking water systems remove up to 99% of contaminants like chlorine, lead, fluoride, and nitrates, giving you peace of mind with every sip. We also offer:
Fridge and under-sink filters for added convenience
Whole-home dechlorination systems that improve the quality of your bathing and laundry water
UV sterilization systems for added disinfection, especially in rural homes with well water
Not sure what kind of filtration you need? Our team can test your water and walk you through your options.
Licensed Plumbing Services
In addition to water treatment, WaterSmart offers full-service plumbing for your entire home.
Our licensed plumbers are trained to handle:
Fixture replacements (faucets, toilets, tubs, etc.)
Leak repairs and troubleshooting
Pipe and drain installations
Water heater installs
Home renovations and rough-ins
We also specialize in code-compliant installations for Waterloo Region's water softener rebate program, which rewards homeowners for softening only hot water and reducing salt discharge.
Need a plumber you can trust? We're just a phone call away.
3. Why Homeowners Choose WaterSmart
| What Sets Us Apart | What It Means for You |
|---|---|
| 💧Locally Tuned Products | Our systems are built specifically for Waterloo’s hard water—ensuring better performance, less scaling, and longer lifespan. RESULT |
| 🏠Family-Owned & Operated | Personalized care from people who live in your community—service from a neighbour you can trust. SERVICE |
| 🎯Rebate-Friendly Installs | We help you qualify for Region of Waterloo rebates, reducing upfront costs and promoting eco-friendly water use. SAVE |
| 🤝No High-Pressure Sales | We educate, explain, and let you decide—no pushy tactics, ever. TRUST |
| 🌿Eco-Conscious Guidance | Advice that helps you save salt, water, and money—like hot-water-only softening where appropriate. SUSTAIN |
With so many options out there for water treatment and plumbing, homeowners in Waterloo choose WaterSmart because we offer something different: local expertise, honest service, and solutions that are truly built to last.
Being based in Waterloo means we’re part of a larger effort to protect and improve our local water systems.
From helping homeowners take advantage of water efficiency programs to reducing salt discharge, our team is here to help you make informed, environmentally responsible choices.
WaterSmart Waterloo Since 1994
If you’re ready to experience better water and service you can trust, we’re just a call or click away.
Whether you need a new system, want to upgrade your existing one, or just have questions—our team is here to help.
Thank you for trusting WaterSmart. We look forward to serving your family with the same care we’d give our own.
“Excellent service when diagnosing the issue with our current water softener. Paul was very informative with possible solutions and we never felt any pressure to go one way or another with our decision on how to proceed.”
