Kenmore Water Softener Full of Water - What to Do

Today we are going to tell you what you should do if your Kenmore water softener is full of water.

At WaterSmart, we have over 25 years experience in the water softener industry and we service Kenmore water softeners. We'd love to share our knowledge with you.

Here, we’ll go over the possible reasons why your softener is filling with water and the solutions you can try. So, let's get started.


Why Your Kenmore Water Softener May Be Full of Water

There may be a few reasons why your Kenmore water softener is full of water. These include:

  • Your Rotor Valve Is Sticking the Switch is Broken, or the Seal is Worn

  • Your Entry Valve (Brine Valve) Is Damaged

  • Your Float Levels May Be Set Too High or Sticking

  • Your Water Softener Is Getting Too Old


Your Rotor Valve or Switch is Broken, or the Seal is Worn


Broken Rotor Valve:

The rotor valve directs water through your water softener.

Your rotor valve itself may eventually become defective and begin to leak water.

If this happens, then it may need to be replaced. Contact a professional to help you with this.

Worn Rotor Valve Seal:

The rotor valve seal is located on the bottom of the rotor valve.

It stops water from leaking out of the valve and lets the water flow through the opening at the bottom of your rotor valve.

The seal may wear out over time and it will start to leak. If this happens, then it will need to be replaced. Contact a professional to help you with this.


Broken Rotor Valve Switch:

Your rotor position switch may be broken, causing your valve motor to run constantly. You can replace this switch by doing the following:

Step 1: Unplug your water softener.

Step 2: Open the lid and un-clip the two front clips on the cover. Lift the cover up and push back on it to release the back two clips.


Step 3: Unscrew the valve motor screws and remove the valve motor off of the rotor.


Step 4: Remove the plastic cover and lift the rotor position switch up from the mounting pins.


Step 5: Disconnect the wires attaching the switch so you can fully remove the switch.

Step 6: Take your new rotor position switch and connect the wires on the mount to it. Push the new switch onto the mounting pins and re-install the plastic cover.


Step 7: Position the valve motor and screw it back into its place.


Step 8: Replace the cover on your water softener.

The following video will step you through the process of replacing a rotor position switch.


If your rotor position switch isn’t working, it will need to
be replaced


Your Entry Valve Is Damaged or Clogged

Damaged Entry Valve:

The entry valve allows and stops water from entering your brine tank. It is located at the back of your Kenmore water softener.

If this valve is broken or damaged, it won't be able to stop water from filling your tank. It may need to be replaced by a professional.

Source:  Lonnie Johnson1

Your entry valve is located at the back of your Kenmore water softener


Clogged Entry Valve:

If your entry valve is merely clogged, you can do the following:

Step 1: Shut off the water supply to your water softener.

Step 2: Unplug your softener.

Step 3: Remove the entry valve and inspect it for any debris. If there is debris there, wash it out and connect it back onto your softener.

Source:  Lonnie Johnson1

If your entry valve is clogged, clean it out


Your Float Levels May Be Set Too High or Sticking

Your safety float controls your water level in your brine tank. The water may fill too high if the assembly is broken or damaged. If your safety float is broken it will need to be replaced. Contact a professional to do this for you.


Your safety float is located inside your brine tank in a cylinder


If your safety float is sticking, you can try the following:

Step 1: Open the lid on your brine tank on your water softener.

Step 2: You will see a cylinder inside your brine tank. Remove the lid on this cylinder and carefully lift the float out. Run it under some hot water for a few minutes to remove any clogs or debris.

Source:  Lonnie Johnson1

Step 3: While it is being run under the water, gently move the float up and down to make sure that it is moving freely.

Step 4: Disassemble the valve and determine and clean it out as well if it is clogged.

*Tip: Take each part of the valve apart and place it in the order that you took if off for easy re-assembling.

Source:  Lonnie Johnson1

Step 5: Check to see if the small ball in the bottom of the float is able to move freely as well.

Note: Only attempt to remove and clean your safety float when your water softener is not in a regeneration mode.

Step 6: Carefully replace the float assembly back into the cylinder, replace the lid, and close your brine tank.

The following video will show you in more detail how to clean your safety float and valve.


If your safety float is sticking, you can clean it with hot water


Your Water Softener Is Getting Too Old

Water softeners usually last anywhere from 10 to 15 years.

If your water softener is getting old and it consistently requires repairs, it may be time to consider investing in a new one.

If you would like advice on whether or not it is time to replace your Kenmore water softener, contact us.


Looking for Kenmore Water Softener Repairs and Service? Contact WaterSmart!

Unfortunately, your Kenmore water softener can no longer be serviced or returned in stores as Sears has closed down. If you own a Kenmore water softener and need repairs or service you can trust, contact WaterSmart today.

WaterSmart has been servicing all brands of water softeners, including Kenmore, for more than 25 years.

We are your local water softener and plumbing experts in the Kitchener-Waterloo region. There are a number of issues other than the ones listed above that can occur with your Kenmore water softener that we can help you with, including:

  • Salt bridges and blockages

  • Seal kit needing replacing

  • Faulty power supply

  • Motor issues

  • Resin problems and leak


WaterSmart Is Celebrating 25 Year in Business

WaterSmart is proudly celebrating 25 year of professional service and we would love to put our knowledge and expertise to work for you. If you are looking for a new water softener or you require servicing for your existing unit, contact us today!


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Here's what WaterSmart customers are saying:

"My wife and I recently purchased a home that did not have a water softener since the house was built.…They are very skilled professionals and have great customer service. We also bought a reverse osmosis from them. They gave us detailed instructions on how to operate the softener and reverse osmosis. I would recommend these guys. Thank you Watersmart…[Read more]”

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